- Do I need a prescription for therapy?
- Do you have extended hours?
- Do you provide transportation to and from therapy?
- Are you funded by OHIP?
- How do I pay for my therapy?
- Are your Therapists and Doctors registered?
- How do I submit a claim to my Health Plan?
- Can you bill my Health Insurance directly?
- Is there parking available?
- What are your fees?
- Is there a waiting list?
- Can your services help my particular condition?
- I have been in a Car Accident. Can you help me?
- I have been injured at work. Can you help me?
- How do I book an appointment?
- I'm finding this claims process difficult and confusing, and I don't know where to start with all this paperwork! Can you help me?
- Do I need a referral to attend Rehabilitation?
- Who pays for my Motor Vehicle Accident Rehabilitation?
Do I need a prescription for therapy?
NO. A Doctor's prescription is not required to attend our rehabilitation department. Depending upon the details of your private health plan, you may require a prescription in order for our services to be covered by your Health Insurance Company.
In order to see our Chronic Pain Physicians, you will require a direct referral to our CPM Department as this service is covered by OHIP.
Do you have extended hours?
YES! Our clinics all have some evening hours (until 7:00 p.m.) as well as some earlier morning appointments (8:00 a.m.), Monday through Friday. Please contact us at your local clinic for hours of operation.
Do you provide transportation to and from therapy?
YES, you may be eligible for our Physio Shuttle if you are a Motor Vehicle Accident Patient and require transportation to and from therapy due to your injuries. Please contact us at (905) 529-1222 for details.
Are you funded by OHIP?
YES AND NO. We are private clinics. As of early 2005, OHIP no longer covers the costs of Physiotherapy and Rehabilitation services. Now, therapy fees are only covered by patient direct payments, Extended Health Insurance, WSIB (Worker's Compensation), and Auto Insurance policies. To keep the rehabilitation affordable and accessible to everyone, we offer Community Service Therapy Program options for those without Extended Health Insurance. These programs range from $17-30/visit. Please feel free to contact our clinics for more information.
However, our Chronic Pain Department (CPM) is fully funded by OHIP. You require a referral from your family physician to see one of our Chronic Pain Physicians.
How do I pay for my therapy?
Please refer to our Fees and Coverage section and our Payment Options section for more information.
Are your Therapists and Doctors registered?
YES. Our Therapists and Doctors are registered with their governing Colleges in the Province of Ontario and their registration numbers will appear on your account statement for Extended Health Insurance reimbursement purposes.
How do I submit a claim to my Health Plan?
Some health plans offer a "direct-pay option" and other plans do not. Our Administrative Team will help make the process easy for you and explain how it is done in person.
Can you bill my Health Insurance directly?
Please see our Payment Options section for more information.
Is there parking available?
YES! Each clinic has convenient and free parking.
What are your fees?
Please refer to our Fees and Coverage section for details about our fees.
Is there a waiting list?
There is generally not a waiting list for our Physiotherapy and Rehabilitation Services. New patients are always welcome and can often be seen within a few days. There is a waiting list to see our Chronic Pain Physicians (CPM). We will notify you of your assessment date once your referral is processed.
Can your services help my particular condition?
Our services help such a wide range of injuries and conditions that it is practically impossible to list them all. Please feel free to call us at (905) 529-1222 to discuss your particular condition.
I have been in a Car Accident. Can you help me?
YES. We have been specializing in Motor Vehicle Accident Rehabilitation since 1997. Your Rehabilitation and medical expenses are covered 100% by Insurance policies as part of your Accident Benefits Claim. We will assist you with all paperwork, deal directly with your insurance providers, and treatment costs will be billed directly from our clinic to your Insurance Company. Please see our Motor Vehicle Accident Rehabilitation section for more information, or feel free to call us at (905) 529-1222 and ask to speak to Dani or Leeann for more information.
I have been injured at work. Can you help me?
YES! We are WSIB-approved treatment facilities for Physiotherapy, Acupuncture, Massage Therapy and Chiropractic Care. We will assist you with all WSIB paperwork, and all approved treatment costs will be billed directly from our clinic to the WSIB. Please feel free to Dani or Leeann at (905) 529-1222 for more information.
How do I book an appointment?
It's easy!
By Email: please refer to the Contact Us section and email us with your appointment request or any questions you have! No referral or prescription is needed.
By Phone: please refer to the Contact Us section and call the clinic that is most convenient for you! No referral or prescription is needed.
By Fax: Your Doctor's office can fax us a referral to (905) 529-9855 and we will contact you to book your appointment at the AIM Clinic location most convenient for you.
Want to speak to a New Patient Manager to discuss our fees, billing processes or whether we can help your condition? Simply call (905) 529-1222 and Dani or Leeann would be happy to speak with you!
I'm finding this claims process difficult and confusing, and I don't know where to start with all this paperwork! Can you help me?
YES! We have been specializing in MVA Rehabilitation since 1997. Our friendly and professional Administrative Staff will gladly assist you with the claims process from start to finish. We can help you call your Auto Insurance Company to report the claim, decipher and guide you through all your Accident Benefits Forms, Disability Certificates, and all other forms and paperwork. When you receive a letter from your Auto Insurance Company, please bring it in and we will explain everything so that the entire claims and billing process is clear and understandable for you.
Do I need a referral to attend Rehabilitation?
NO. You do not require a referral to attend rehabilitation. Simply call the AIM Physiotherapy and Rehabilitation Centre closest to home and schedule your New Patient Appointment for an assessment. At your request, we will send copies of your medical files to your family doctor/ medical specialists.
Who pays for my Motor Vehicle Accident Rehabilitation?
MVA Rehabilitation is paid for 100% by your Insurance policies as part of your Accident Benefits Claim